It’s simple & easy to live api customize to whatever service fits your needs. The software customer is built on the idea of ticket it knowledgebase being very extendable. Change tickets log version [ 17 july 2016 ] + added guest live chat + added new ticket through email * bug fix for auto updater * other minor fixes version desk [ 4 may 2016 ] * small bugfix in line breaks + added kb articles + announcements to magicsearch + time added one click update version [ 3 may 2016 ] inital release of firehelp. Thus providing ticketing you real with all tools to help you do so. Connect to service self-service & have your support helpdesk data anywhere you want & most importantly